Refund & Cancellation Policy

1. Scope of this policy

HAGIM GmbH (“HAGIM”, “we”, “us” or “our”) provides asset management, investment advisory and related services exclusively to institutional investors — professional clients and eligible counterparties within the meaning of Directive 2014/65/EU (MiFID II). We do not sell physical or digital products to consumers, and no purchases, bookings or payments can be made through this website. This policy explains, in general terms, how fees, cancellations, terminations and refunds are handled in relation to our services and the fund products we manage or distribute.

Please note: this page is a summary for information purposes. Where the contractual documentation agreed with you (for example an asset management agreement or the fund prospectus) deviates from this policy, the contractual documentation always takes precedence.

2. What this policy covers — and what it does not

This policy applies to: (a) asset management and advisory mandates concluded with HAGIM; (b) investments in investment funds managed or distributed by HAGIM; and (c) free-of-charge information services such as our newsletter. It does not apply to products or services of third parties that may be mentioned on this website, nor to transactions executed through custodian banks or other financial institutions, which are subject to their own terms and conditions.

3. Fees and cost transparency

All fees, charges and costs associated with our services and products are agreed individually with each client and are set out in the applicable contractual documentation — for example the asset management or advisory agreement, and for fund investments the sales prospectus and the key information document (KID/PRIIPs). Before entering into any agreement, clients receive complete and transparent cost information in accordance with applicable regulatory requirements. Fees that have already accrued for services actually rendered are non-refundable.

4. Cancellation and termination of service agreements

Asset management and advisory mandates may be terminated in accordance with the notice periods and conditions set out in the individual contractual documentation. Upon termination, fees are settled on a pro-rata basis up to the effective date of termination. Any fees paid in advance for services not yet rendered as of that date will be refunded to the account from which they were paid, unless otherwise agreed. Statutory rights of withdrawal and termination, where applicable, remain unaffected by this policy.

To terminate a mandate, please notify your relationship manager in writing (letter or e-mail is sufficient), stating the mandate concerned and the desired termination date. We will confirm receipt and the further procedure without undue delay.

5. Fund investments — redemption instead of refund

Units in investment funds managed or distributed by HAGIM (including the HAGIM High Yield DM Plus UCITS fund) are not purchases of goods and are therefore not subject to a refund in the conventional sense. Investors may redeem fund units in accordance with the redemption rules set out in the applicable fund documentation (sales prospectus and contractual terms). The redemption price corresponds to the applicable net asset value per unit at the time the redemption request is processed, less any redemption fee or dilution adjustment disclosed in the fund documentation.

Please note that the value of fund units may fall as well as rise, and that redemptions are settled at the current unit value — which may be higher or lower than the amount originally invested. Past performance is not a reliable indicator of future results.

6. Newsletter and information services

Our newsletter and market information services are provided free of charge. You may withdraw your consent and unsubscribe at any time with effect for the future — via the unsubscribe link contained in each newsletter or by contacting us at the address below. As no fees are charged for these services, no refunds apply.

7. Processing and timelines

We confirm receipt of termination or redemption requests without undue delay. Refunds of advance payments are generally processed within 14 days of the effective termination date. The settlement period for fund redemptions is governed by the applicable fund documentation and the processes of the respective custodian bank and is typically completed within a few bank business days of the valuation date.

8. Questions and complaints

If you have any questions about the settlement of fees, a cancellation or a redemption, please contact your relationship manager in the first instance. If you are not satisfied with our handling of a matter, you may use our formal complaints-handling procedure, which is described — together with the relevant complaint form — in the Legal information section of this website. We investigate every complaint promptly and aim to resolve it in the best possible way.

9. Contact

HAGIM GmbH, Taunusanlage 19 (mainBuilding), 60325 Frankfurt, Germany. Tel.: +49 69 8700847 0, E-Mail: info@hagim-solutions.it.com.